FAQs
Please reach out to our customer service team via email at [email protected] for assistance with any inquiries.
Yes, we provide global shipping services.
Our products are dispatched from our warehouse in Hong Kong.
To ensure prompt delivery, orders are processed quickly. If you need to modify or cancel your order, please do so within 12 hours of placing it. Unfortunately, requests submitted after this period cannot be accommodated. However, you may return the received order for a full refund.
We accept all major credit cards including VISA, MasterCard, and American Express.
Orders are processed Monday through Friday and shipped from our warehouse. Please allow 1-3 business days for processing, particularly during holidays and sale seasons. Orders are not shipped or processed on weekends.
Due to high demand, delivery can take between 2 to 4 weeks.
If your order has not arrived within 30 days of shipping, you are eligible for a full refund.
Our prices are listed in US Dollars and do not include taxes. You may be responsible for paying duties and taxes upon arrival of your order. These fees are determined by your local customs office and we are not responsible for delays caused by customs. For more details, please contact your local customs office.
For returns, please contact us directly at [email protected].
If you receive damaged, incorrect, or defective items, please contact us immediately at [email protected]. Include your order number, photos of the items, and any relevant information so we can resolve the issue promptly.
Refunds are issued to the original payment method. If you paid by credit or debit card, the refund will be processed by the card-issuing bank within 7-10 business days following the receipt of the returned item or cancellation request. For updates on the status of your refund, please contact your bank or credit card issuer as processing times can vary.